Delivery Terms

Information about our deliery terms.

DELIVERY DETAILS

We endeavour to post orders within 2 working days unless we are expecting a delivery of an out of stock item.  Although we do our best to maintain sufficient stock levels, we cannot guarantee stock availability at all times.

If orders are required by a certain date please inform us when ordering.

DISCOUNTS

Orders over £70 are postage free (this does not include items with sale or trade prices.) Mainland UK only and applies to only 1 parcel per delivery, not in conjunction with any other discounts given – this includes Sale or Special priced items.

Standard Delivery

Standard delivery is charged at £3.95. Delivery will usually take 3 -5 working days. If you require and item(s) by a certain date, please state this when ordering.

Next Day Delivery

Next Day Delivery service means next working day (unless Saturday option is requested). Please order before 12pm (midday.)   If ordering on a Saturday for a Monday delivery, orders must be placed before 10.30am.  If ordering with this service please leave a daytime telephone number so we contact you if there is any problem. Next day delivery is charged at £6.95.

We can no longer send aerosol spray cans by Royal Mail.  Any orders containing these items will have to be sent by courier and would incur courier postal charges.

Please note, we cannot be held responsible for any delays in the postal system. We should be advised of any damage to your order within seven working days from receipt of your order.

Please Note:Orders will be despatched to the address entered in at the ‘Ship to’ stage at the checkout. We cannot take responsibility for orders not being received due to an incorrect address being entered. Once you have placed your order, please check that the shipping address on your confirmation email is correct. Contact us immediately (by email) if this is not the case. Failure to do so will result in a delay and the customer being charged the full re-delivery cost should your parcel not be received or returned to us.

PACKAGING

To help the environment and to keep costs down we pack orders in recycled boxes and use recycled packaging.

FAULTY OR WRONGLY DELIVERED ITEMS

If any items are wrongly delivered you must inform us as soon as possible. Following notification, goods should be returned to us a soon as is possible, identified with your name, address, postcode and invoice number. Their good condition remains your responsibility until we take delivery. The cost of returning goods is to be borne by the customer. If it is confirmed that the delivery was in error or that the goods are faulty your rights under the Sale of Goods Act etc will be upheld.

Non-stock items can be specially ordered but are not returnable.

RESTRICTIONS

Where the order concerns knives, bladed articles, and alcohol by placing an order you confirm that you are over the age of 18.

We reserve the right to amend prices without prior notice.

PLACING AN ORDER ASSUMES ACCEPTANCE OF THESE TERMS.